Our algorithms tackle a varied & broad spectrum of challenges in the Wayfair marketplace; from empowering suppliers to easily add products to our catalog, to enabling our customers to discover and purchase a vast & diverse assortment of home goods and support customer pre and post order journeys. Sales & Customer Service are competitive differentiators for Wayfair. The B2B Sales Service Data Science team builds Machine Learning (ML) products to ensure a seamless pre-order and post-order customer journey for consumers and business customers. We derive insights from a wide array of data sources ranging from clickstream to customer texts and call transcripts, build predictive models to make data-driven decisions at scale across multiple customer touchpoints (phone, email, chat, SMS), and design optimization tools that help improve customer lifetime value and profitability. Our products directly impact the millions of customers that interact with us every month and the thousands of agents that help serve that experience.